Return & Refund Policy
Last updated: October 25, 2026
This policy applies to purchases from AVIV Shop, operated by AVIV COMMERCE LLC.
30-day returns
We accept returns for change of mind and for damaged, defective, or incorrect items. Contact us within 30 days after delivery to request a return. After we provide return instructions, send the item back within 14 days. A delay in our response will not shorten your return window.
Item condition
For change-of-mind returns, items must be unused and in their original condition, with all included parts and accessories. Use the original packaging where possible, or equivalent protective packaging. These unused-condition requirements do not prevent you from returning an item that arrived damaged, defective, or incorrect. Sale items follow the same return policy as full-price items.
Return shipping and fees
- Change of mind: the customer pays the actual return shipping cost charged by their chosen carrier. The amount depends on the item size, weight, carrier, and return destination; obtain a quote before sending the item.
- Damaged, defective, or incorrect items: AVIV Shop covers return shipping and provides a prepaid return label or arranges collection when a return is needed.
- No restocking fee. We do not deduct the cost of the original free standard shipping from your refund.
How to request a return
- Email support@avivshop.com with your order number, the item, and the reason for the return. For damage or defects, include photos if available.
- We will provide return authorization, the return address, and shipping instructions. Contact us before sending an item; the business contact address below should not be used as a return destination unless confirmed in your instructions.
- Pack the item securely, include your order number, and retain your tracking receipt.
Refunds
We inspect returned items and issue approved refunds to the original payment method within 10 business days after receiving the return. Refunds include the returned item’s purchase price and applicable sales tax. Your bank or payment provider may take additional time to post the credit. We will email you when the refund is issued. If a return is not eligible, we will explain the reason before taking further action.
Damaged, defective, or incorrect orders
Contact us as soon as you notice a problem and within the 30-day return window. Reporting after 48 hours does not by itself disqualify your return. We will arrange a refund or, if you prefer and stock is available, a replacement. You will not pay return shipping for an item that arrived damaged, defective, or incorrect.
Exchanges and cancellations
Contact us to arrange an exchange. Change-of-mind exchanges follow the return shipping rules above; any price difference will be disclosed before you agree. You may request cancellation before your order ships. If it has already shipped, follow the return process after delivery.
Contact us
AVIV COMMERCE LLC — AVIV Shop
30 N Gould St Ste N, Sheridan, WY 82801, United States
Email: support@avivshop.com
Phone: +1 (307) 500-4882
Customer support: Monday–Friday, 9:00 AM–6:00 PM Mountain Time.