Last Updated: September 2, 2026

This Warranty Replacement policy explains the limited warranty provided by AVIV COMMERCE LLC (“AVIV Shop,” “we,” “us”) on products sold through avivshop.com. It also explains how replacements, repairs, and refunds work when a covered defect is confirmed.

This page is intended for customers and for Google Merchant Center, shopping ads, and other platforms that require a clear, public warranty and replacement policy.

Business Information

AVIV COMMERCE LLC
30 N Gould St Ste N, Sheridan, WY 82801, United States
Email: support@avivshop.com
Phone: +1 3075004882
Mobile: +1 3075004882
Hours: Monday–Friday, 9:00 AM–6:00 PM (Mountain Time)

Warranty Coverage

AVIV Shop offers a three-year limited warranty on products sold through our store, unless a shorter or different warranty is clearly stated on the product page at the time of purchase. The warranty starts on the original delivery date and applies to the original purchaser.

This limited warranty covers manufacturing defects under normal household or intended use. It is a store warranty from AVIV COMMERCE LLC. It is in addition to any manufacturer warranty that may apply to the same product. Manufacturer warranties, if any, are provided by the manufacturer under that manufacturer’s terms.

What This Warranty Covers

  • Manufacturing defects in materials or workmanship that appear under normal use
  • Structural or functional failures that are not caused by misuse, accident, or unauthorized modification
  • Defects confirmed after we review your order, photos, and, when needed, the returned item

What This Warranty Does Not Cover

  • Damage caused by misuse, abuse, accidents, improper assembly, or failure to follow the product instructions
  • Unauthorized modifications, repairs, or alterations
  • Normal wear and tear, including expected fading, softening, or finish changes from ordinary use
  • Stains, cuts, scratches, or damage from pets, moisture, heat, or outdoor exposure on indoor products
  • Commercial or rental use, unless the product page states the item is rated for that use
  • Items sold as final sale, damaged, or clearly marked as seconds or as-is, unless a defect is separate from the disclosed condition
  • Missing parts reported after a reasonable inspection period, except where we shipped an incomplete order

Replacement Products

If you are eligible for a replacement, AVIV Shop will provide an identical product or a product of comparable value and quality. If the original item is unavailable, we may offer a replacement, a repair, or a refund, depending on availability and the nature of the issue.

Any replacement or repaired product is covered under the same conditions as the original purchase for the remainder of the original warranty period, unless a product page or written confirmation states a different term.

We may ask you to return the defective item, or to dispose of it if return shipping is not practical. Do not discard the product until we confirm next steps in writing.

How This Relates to Returns

Warranty claims are handled in accordance with this page and our Return & Refund Policy. The 30-day return window covers change-of-mind and unused items. This three-year limited warranty covers confirmed manufacturing defects after that window, subject to the exclusions above.

Transit damage and wrong-item shipments should be reported as described in the Return Policy, including photo documentation. Those issues are typically resolved by replacement or refund and are not treated as a later wear-and-tear claim.

How to File a Warranty Claim

  1. Email support@avivshop.com with the subject line “Warranty Claim.”
  2. Include your order number, product name, a clear description of the defect, and the date you first noticed it.
  3. Attach clear photos or a short video of the issue, the product label or markings if available, and the packing slip if you still have it.
  4. Wait for our written authorization before returning any item. We will tell you whether we need the product back, and where to send it.
  5. If a return is required, pack the item securely. We will provide return instructions. For a confirmed manufacturing defect, AVIV Shop covers reasonable return shipping that we authorize.

We typically acknowledge claims within 2 business days and complete a decision within 5–10 business days after we have the information (and the product, if a return was required). Approved replacements or refunds follow the same payment method as the original order when a refund is the chosen remedy.

Your Legal Rights

This limited warranty gives you specific rights. You may also have other rights that vary by state. Nothing on this page limits rights you have under applicable law, including implied warranty rights that cannot be waived. If a state does not allow certain limitations, those limitations do not apply to you.

Questions

AVIV Shop by AVIV COMMERCE LLC sells furniture, home and garden products, décor, toys, and tools with clear policies on authenticity, returns, and warranty replacement.

AVIV COMMERCE LLC
30 N Gould St Ste N, Sheridan, WY 82801, United States
Phone: +1 3075004882
Email: support@avivshop.com

Related pages: Return Policy · Authorized Retailer & Authenticity · Contact Us

Frequently Asked Questions

How long is the AVIV Shop warranty?

Three years from the delivery date, unless the product page states a different limited warranty at purchase.

Does the warranty cover accidental damage?

No. Accidents, misuse, unauthorized modifications, and normal wear and tear are not covered.

What if the same product is out of stock?

We may offer a comparable replacement, a repair, or a refund for the original item.

Is this the same as the manufacturer warranty?

No. This is AVIV Shop’s store limited warranty. A manufacturer warranty, if offered, is separate and follows the manufacturer’s terms.