Return Policy

Last Updated: July 9, 2026

We want you to be completely satisfied with your purchase from AVIV COMMERCE LLC (“AVIV Shop”). If you are not satisfied, please review this Return & Refund Policy for details on returns, exchanges, and refunds.

Business Information

AVIV COMMERCE LLC
30 N GOULD ST STE N, Sheridan, WY 82801, United States
Email: support@avivshop.com

30-Day Return Window

You may return or exchange eligible items within 30 days of the delivery date. To initiate a return, contact support@avivshop.com with your order number and reason for return. All returns must be postmarked within 30 days of the original delivery date.

Return Conditions

  • Items must be unused, unwashed, and in new condition with no signs of wear.
  • Items must be returned in original packaging with all tags, manuals, and accessories included.
  • If original packaging is unavailable, you are responsible for providing equivalent protective packaging.
  • We reserve the right to refuse returns that are damaged, incomplete, or not in as-new condition due to customer misuse.

Non-Returnable Items

  • Items marked Final Sale or purchased at discounts greater than 50% during promotional events
  • Custom-made, made-to-order, or personalized products
  • Items that have been assembled or used in the home (where applicable)
  • Gift cards and digital products
  • Items returned without prior authorization

Refunds

  • Refunds are issued to the original payment method after we receive and inspect the returned item.
  • Product purchase price will be refunded for approved returns.
  • Original shipping fees are non-refundable, except when we shipped the wrong item or a defective/damaged product due to our error.
  • Return shipping costs are the customer’s responsibility unless the return is due to our error or a verified defect.
  • Applicable sales tax will be refunded in accordance with state law.

Exchanges

To exchange an item, contact support@avivshop.com within 30 days of delivery. You are responsible for return shipping and any price difference for the new item. Original shipping charges are not refundable on exchanges.

Damaged or Defective Items

Inspect your order at delivery. For freight shipments, note any damage on the carrier’s proof-of-delivery before signing. Report defects or transit damage to support@avivshop.com within 48 hours with photos. We will work with you to resolve the issue through replacement, repair, or refund as appropriate.

Cancellations

Orders that have not shipped may be canceled at any time. Once an order is in transit, it cannot be canceled and must be processed as a return after delivery.

Oversized Items

Please measure doorways, hallways, and elevators before ordering large furniture or equipment. Orders refused at delivery due to sizing or access issues are treated as returns and subject to return shipping and restocking fees where applicable.

How to Start a Return

  1. Email support@avivshop.com with your order number and items to return.
  2. Wait for return authorization and instructions.
  3. Pack items securely and ship to the address provided.
  4. Refunds are processed within 5–10 business days after inspection.

Contact Us

Questions about returns? Contact support@avivshop.com or visit Contact Us.