Frequently Asked Question
Find quick answers to the most common questions about shopping with Aviv Commerce. If you don’t see what you’re looking for, our team is always happy to help.
How can you help?
We’re here to make your shopping experience effortless. Whether you need help choosing the right piece for your space, tracking an order, or understanding our shipping and return policies, our support team is ready to assist. Just reach out and we’ll get back to you promptly.
What is a return policy?
If you’re not completely satisfied with your purchase, you may request a return within 30 days of delivery, provided the item is unused and in its original condition and packaging. Once we receive and inspect your item, we’ll process your refund to the original payment method. Full details are available on our Return & Refund Policy page.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. All payments are processed through secure, encrypted checkout, so you can shop with complete confidence.
Do you sell gift cards?
Yes! Aviv Commerce gift cards are the perfect way to share the gift of beautiful home décor. Available in a range of denominations, they can be purchased directly on our site and delivered digitally to your recipient.
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We ship to all 50 states across the United States, with fulfillment from our Miami Beach, Florida warehouse. We also ship directly from Italy, bringing you authentic European décor and furnishings. Shipping costs are calculated at checkout based on the size of your items and your delivery destination, so you’ll always see the exact amount before completing your purchase.
Orders are typically processed within 1–2 business days. Standard delivery usually takes 3–7 business days depending on your location, while larger furniture items may require additional handling time. Items shipping from Italy may take longer, with estimated timeframes noted on the product page. You’ll receive tracking information as soon as your order ships.
If you’re not completely satisfied, you may request a return within 30 days of delivery, provided the item is unused and in its original condition and packaging. Once we receive and inspect your item, we’ll process your refund to the original payment method. Full details are available on our Return & Refund Policy page.
The reason our prices are lower is simple: we are a direct seller, not a reseller. Many of the other stores you’ve come across are resellers or dropshippers. They don’t hold any inventory themselves — they purchase from suppliers like us and add their own margin on top, which is why their prices end up so much higher.
When you order from Aviv Shop, you’re buying directly from the source. We stock our products in our own warehouse in the United States, and every order ships directly from there. No middlemen, no extra markups — just the direct price.
We accept all major credit and debit cards, including Visa and MasterCard.
All items are produced and shipped from our facility within one business day of purchase. Once shipped, standard delivery times apply. You can track your order using the tracking information provided in your confirmation email. International deliveries may take longer due to customs regulations. If your order hasn’t arrived within the expected timeframe
Yes you can.
If your item has any defects or was damaged during shipping, we will replace it at no additional cost. You do not need to return the damaged product. If a replacement is not available, we will issue a refund or provide an alternative item of your choice.
We sincerely apologize for any mistakes. Please email us at support@Avivshop.com with your order number and details of the issue. We will cover all costs to send you the correct item and provide a return label if needed.